Responsible Gaming Policy

Stay in control, it's only a game

We believe that gaming should always be an enjoyable activity and that our customers should have fun betting. Please remember the following tips. They may help you stay in control and make sure gaming does not become a problem.

• Only place bets with amounts that you can afford to lose.
• Gambling should be entertaining and not be seen as a way of making money.
• Bet sensibly and never chase your losses.
• Keep track of the time and amount you spend.
• Balance gambling with other activities. If gaming is your only entertainment, think about whether you are still having fun.
• Take regular breaks from gambling. You can use your self-exclusion option and our well-trained staff will call you to confirm your decision.
• Don't gamble under the influence of alcohol or when you're upset.

Getting help

Winrider believes that the majority of players enjoy the experience of betting in a responsible manner. However, a small number of players may experience harm from gambling.

If you or someone you know has a gambling problem, we advise you to consider assistance from the below-recognised organisation:

Betting problems may have a negative impact on the player's friends and family. If you are concerned that one of your friends or family members has gambling issues, the following are some signs of such issues:

• Uncontrolled spending
• Lying about gaming behaviour
• Constantly borrowing money or even stealing
• Loss of interest in hobbies or unusual behaviour
• Neglect of work or studies

In these or similar cases, we strongly recommend that you find the courage to talk to your friends and family and seek help. Sharing your problems can help you get the correct guidance and emotional support.

Tools to help you

Limits

You can set limits on your deposits and spending. To set a limit, please write to our Customer Care through the support chat available on the website or by email at support@winrider.com. Your limit will be set within 3 to 5 minutes.

What is self-exclusion?

Winrider provides a self-exclusion option that allows players to temporarily close their account for a specified period. During this period, players cannot bet or play games. If you have any balance, our Customer Care will contact you to arrange a withdrawal or to confirm that you would like the money to remain in your account. Please note that accounts cannot be re-enabled until the time period is concluded.

How to apply for self-exclusion

To apply for self-exclusion, please write to our Customer Care through the support chat available on the website or by email at support@winrider.com.

I want to close my account

If you would like to have your account closed or deactivated, kindly contact our Customer Care through the support chat available on the website or by email at support@winrider.com. Customer Care will proceed with an identity verification process, after which your request will be forwarded to the relevant department.

Restrictions of minors

It is against the law for those under the age of 18 to gamble, and Winrider takes its responsibility to prevent underage gambling very seriously.

• Players who are below the age of 18 are prohibited from gambling.
• We have measures to refuse under-age betting. Each person who wants to sign up for a new account at Winrider must tick the box confirming that they are over 18 years old. The registration will be rejected if they do not tick the box.
• Each person must fill in detailed personal information, including name, date of birth and address, to confirm that they are over 18 years old.
• The payment services of Winrider are based on mobile money. Players have to be aged 18 or above to register such services and they must have a valid national ID card.

Other suggestions to prevent minors from gambling at Winrider

• Do not share details such as your username, password or other sensitive information.
• Lock your computer with a password if you are using a public or shared computer.
• Educate your children about the potential risks of gambling.

Website filtering software

There are a number of third party applications that you can use to monitor or restrict access to the internet:

• Net Nanny — a general blocking software that protects children from accessing inappropriate web content. Also available for iOS and Android devices.
• CYBERsitter — a filtering software which allows parents to choose which websites to block.
• GamBlock — a specific blocking software for gambling websites. Also available for Android devices.

If you need help with any of the above, please write to our Customer Care through the support chat available on the website or by email at support@winrider.com.

Problem recognition

Winrider believes the majority of players enjoy betting in a responsible manner. However, a small number of players may experience harm from gambling. Answering the self-assessment questions below will help you consider whether you have a problem.

1. When you lose money, do you feel lost or depressed?
2. When you lose money, do you want to gamble again to win money back as soon as possible?
3. Do you spend all the money in your account on betting?
4. Have you borrowed money from others and spent it on betting?
5. Have you lost interest in your family, friends or hobbies because of betting?
6. Do you ever feel suicidal because of betting?

If you answered yes to any of these questions, we advise you to contact GamHelp Kenya for 24/7 counselling support.

You can also write to our Customer Care through the support chat available on the website or by email at support@winrider.com.

Self-exclusion

Winrider's self-exclusion option allows players to close their accounts for a specified time period. During this period, players will not be able to bet or play games. If you have any balance, our Customer Care will contact you to arrange a withdrawal or to confirm that you would like the money to remain in your account. Any unsettled bets will be settled on the result of the event, and any winnings will be paid to you.

You can choose one of the following self-exclusion periods: 6 months, 1 year, 2 years or an indefinite period.

Self-exclusion placed on accounts will not be lifted by Winrider until the exclusion period selected by the user has elapsed.

Please also note that if any available gifts reach their expiry date during the self-exclusion period, they will expire and cannot be recovered after the self-exclusion period ends.

Also, users who have opted for self-exclusion are prohibited from creating new Winrider accounts during the self-exclusion period.

Any account found to have been created during the self-exclusion period will be closed immediately without recourse to the user.

To set up self-exclusion, please write to our Customer Care through the support chat available on the website or by email at support@winrider.com.

Friends and family

Winrider believes betting problems may have a negative impact on the player's friends and family. If you are concerned that one of your friends or family members has gambling issues, the following are some signs of such issues:

• Uncontrolled spending
• Lying about gaming behaviour
• Constantly borrowing money or even stealing
• Loss of interest in hobbies or unusual behaviour
• Neglect of work or studies

In these or similar cases, we strongly recommend that you find the courage to contact us through the support chat available on the website or by email at support@winrider.com and to seek help.

A family member or other interested party may also contact us through the support chat available on the website or by email at support@winrider.com to request the exclusion of a person from gambling where the person's gambling has caused or is likely to cause serious financial hardship, poses a risk to dependants or family welfare, or where the person can no longer make informed decisions because of gambling-related harm. We will verify the identity of the applicant and their relationship to the person before reviewing the request. If an exclusion is applied, we will notify the Gambling Regulatory Authority of Kenya within 24 hours.